Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Grimsby | GPhC Registered Online Pharmacy | GPhC No. 9012511

Last Updated: July 2026

Pharmacy Weight Loss Grimsby is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information in compliance with UK GDPR and applicable data protection legislation.

1. Who We Are

We are Pharmacy Weight Loss Grimsby, a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Grimsby and across the UK. We act as the Data Controller for any personal information you provide to us.

2. Data We Collect

We may collect and process the following categories of personal data:

Identity Data: Full name, date of birth, gender
Contact Data: Email address, phone number, delivery address
Health Data: Medical history, weight, BMI, medications, and other clinical information required for safe prescribing
Payment Data: Billing information processed securely through our payment provider
Technical Data: IP address, browser type, and usage data collected via cookies
Communication Data: Records of your correspondence with us

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatments and issue prescriptions safely
To process your orders and arrange delivery (typically within 1 working day of pharmacist approval)
To communicate with you about your treatment, orders, and any clinical concerns
To maintain accurate medical and dispensing records as required by law
To comply with our legal and regulatory obligations as a GPhC registered pharmacy
To improve our services and website experience

Our lawful bases for processing include: performance of a contract, compliance with a legal obligation, protection of vital interests, and for health data, the provision of healthcare and treatment.

4. Cookies

Our website uses cookies to ensure it functions correctly and to improve your experience. Cookies may collect technical and usage data such as pages visited and time spent on site. We use:

Essential Cookies: Required for the website to operate
Analytical Cookies: To understand how visitors use our site
Functional Cookies: To remember your preferences

You can manage or disable cookies through your browser settings at any time. Disabling essential cookies may affect website functionality.

5. Third Party Sharing

We do not sell your personal data. We may share your information only in the following circumstances:

Healthcare Providers: With prescribers or other clinical professionals involved in your care
Delivery Partners: Necessary contact and address details to fulfil your order
Payment Processors: Secure handling of payment transactions
Regulatory Bodies: Where we are legally required to disclose information to the GPhC or other authorities
IT and Platform Providers: Who support our website and systems under strict data processing agreements

All third parties are required to handle your data securely and in accordance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of 8 years in line with NHS and pharmacy regulatory guidance. Financial records are kept for 6 years. We will securely delete your data once it is no longer required for legal or regulatory purposes.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All sensitive health and payment data is encrypted and stored securely.

8. Your Data Rights

Under UK GDPR, you have rights regarding your personal data, including the right to access, correct, or request deletion of your information where applicable. You may also object to or restrict certain types of processing. To exercise any of these rights, please contact us directly. We aim to respond to all data-related requests within 48 hours.

9. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us:

Pharmacy Weight Loss Grimsby
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all enquiries within 48 hours.